Principles Of Leading Change

COMMUNICATE - COMMUNICATE - COMMUNICATE

• Constantly communicate why change
• People look for the "chink in the amour" at senior management level which gives them permission not to "get on board" senior management must be aligned
• Cultural preferences can pre dominate concerns - dig into the root of the concerns rather than gloss over them
• Focus on the "oh dar" factor - tell people the "impact not the output"
• Engage others in problem solving - people want to influence what happens to them
• Be patient when culture in changing
• Help the individual change - the individual must change before the organization can change
• Go towards those who protest the most - for a while, enlist or get them out of the way
• Success is often in the details - you need to anticipate the "nitty gritty"
• Get the strategy "nearly right" - get the implementation "roughly right" and execute
• Find the right people - value the diversity of peoples skills in different stages of the change process
• Build on the success as it happens
• Don't leave the wounded on the battle field